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1. Organizer
Miles & More GmbH, Main Airport Center, Unterschweinstiege 8, 60549 Frankfurt, Germany (hereinafter “MMG”), is organizing a contest (hereinafter “Contest”) on the Uptrip Instagram channel during the specified campaign period. The sole organizer of the Contest is MMG. Instagram or any other third party is neither the organizer, executing party, nor sponsor of the Contest.
2. Campaign Period and Participation
The contest period starts on 28.08.2025 (00:01 CET) and ends on 10.09.2025 (23:59 CET).
3. Eligibility, Execution, and Processing
Participation is open to all natural persons who have an account in the Uptrip app and on Instagram, are at least 18 years old at the time of participation, reside in Germany, Austria, Switzerland, or Belgium, and are not excluded from participation under the following conditions or by MMG.
Employees of the Lufthansa Group, cooperation partners, and their relatives are excluded from participation. Also excluded are Miles & More members whose account is blocked, closed, or restricted, or becomes so during the campaign period. MMG reserves the right to exclude individual participants for valid reasons. In such cases, prizes may be revoked and reclaimed even retroactively.
To participate, the participant must follow the Uptrip Instagram channel with their Instagram profile during the campaign period and leave a comment under the contest post tagging another user.
The winners will be determined by random draw among all qualified and registered participants. The draw will take place within 48 hours after the end of the campaign period. Winners will be notified exclusively via direct message to their Instagram profile. To claim the prize, the winner must respond within 7 days; otherwise, the prize will be forfeited.
4. Prize
The prize consists of 1,000 Miles & More award miles per 10,000 followers and for every additional 1,000 followers of the Uptrip Instagram channel at the end of the contest.
Examples:
10,000–10,999 followers: 10 x 1,000 Miles & More award miles
11,000–11,999 followers: 11 x 1,000 Miles & More award miles
12,000–12,999 followers: 12 x 1,000 Miles & More award miles
13,000–13,999 followers: 13 x 1,000 Miles & More award miles
14,000–14,999 followers: 14 x 1,000 Miles & More award miles
15,000–15,999 followers and above: 15 x 1,000 Miles & More award miles
To receive the miles, winners must have their own Miles & More account. The Miles & More Terms and Conditions apply to participation in the Miles & More program.
Each participant can only win once. Winners are responsible for providing correct and complete information for prize delivery in a timely manner. The claim to the prize will lapse if delivery is not possible due to incorrect or delayed information. In such cases, another winner will be drawn.
There is no entitlement to a different prize. Changes, returns, or exchanges of the prize are not possible. A cash payout (even partially) is excluded. Prize claims are not transferable to other persons. The miles will be credited to the winner’s Miles & More account within two weeks after the draw in a separate transaction.
5. Data Protection
MMG processes personal data as the organizer of the contest for its execution and handling. The following personal data will be collected: Instagram profile name, first and last name, Miles & More service card number, and email address. The legal basis for processing is contractual performance under Art. 6 (1) (b) GDPR.
For the execution of the contest, we may use service providers. If these are processors pursuant to Art. 28 GDPR, they have been carefully selected and act exclusively under our instructions, providing sufficient guarantees for compliance with data protection obligations.
Your personal data will be deleted once they are no longer required for the stated purposes, unless other legal obligations require retention. We may need to store your data for up to 6–10 years under statutory retention obligations (e.g., Commercial Code, Fiscal Code). Additionally, data may be kept until the expiration of statutory limitation periods (usually 3 years, but up to 30 years in exceptional cases) for the assertion, exercise, or defense of legal claims.
As a data subject, you have the following rights under applicable law:
Right of access, Art. 15 GDPR
Right to rectification, Art. 16 GDPR
Right to erasure (“Right to be Forgotten”), Art. 17 GDPR
Right to restriction of processing, Art. 18 GDPR
Right to data portability, Art. 20 GDPR
Right to object, Art. 21 GDPR
Regarding the right to object under Art. 21 GDPR: You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data based on Art. 6 (1) (e) or (f) GDPR. We will then no longer process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
To exercise your rights, you can use the contact form “DSGVO Information Request” on milesandmore.com. To process your request and identify you, we will process your personal data pursuant to Art. 6 (1) (c) GDPR.
You also have the right to lodge a complaint with a supervisory authority, Art. 77 GDPR in conjunction with § 19 BDSG.
For privacy-related questions, please contact the Group Data Protection Officer (e.g., by mail: Group Data Protection Officer, FRA CJ, 60546 Frankfurt/Main, or by email: datenschutz@dlh.de).
Information on data processing in the context of the Uptrip app can be found here and for the Miles & More program here.
6. Changes to Terms and Termination of the Contest
MMG reserves the right to change these terms at any time. Should any provision be invalid, the validity of the remaining provisions remains unaffected. MMG also reserves the right to terminate or suspend the contest at any time without prior notice, particularly for reasons that disrupt or prevent the proper execution of the contest.
7. Limitation of Liability
MMG is not liable for damages caused in particular by errors, delays, or interruptions in the use of the website, transmission issues, technical failures, incorrect content, data loss or deletion, viruses, or otherwise in connection with participation, unless such damages are caused intentionally or through gross negligence by MMG. The above exclusions do not apply to injury to life, body, or health, nor to breaches of essential obligations (cardinal duties), in which case MMG is liable only for foreseeable, typical damages.
8. Miscellaneous
Participation in the contest is free of charge. Participation and chances of winning are independent of purchasing goods or services. Participants bear their own costs for participation (e.g., internet or mobile connection). Legal recourse is excluded. Any taxes on prizes must be paid by the winners to the relevant tax authorities.
These terms and conditions and the legal relationship between participants and MMG are governed exclusively by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
